We’d given her our booking number for two tickets to Sozopol, six times. ‘No, that’s for one ticket to Vratsa,’ she said. The man before us had collected one ticket to Vratsa. There was a point where I think she realised her mistake – a flash of panic in her neutral expression – but she pushed through it. ‘You don’t have seats. You can’t book now’. My wife went so ballistic that the clerk’s supervisor came over. We gave our number to her and she found the tickets instantly. ‘That’s a different number to the one they gave me’, the clerk said.
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